Shipping policy

At Wylde The Brand, we are committed to providing our customers with fast and reliable shipping services. Here are some important details you should know about our shipping policy:

  1. Shipping Methods and Rates

We offer a variety of shipping methods to meet your needs. Our standard shipping method is Canada Post, and rates are calculated based on the weight and destination of your order. Expedited shipping is also available at an additional cost.

  1. Processing Time

Orders are typically processed within 1-2 business days, and shipping times vary depending on the shipping method selected and the destination of the package. Please note that orders placed on weekends or holidays will be processed on the next business day. Processing time for preorders will vary.

  1. Shipping Restrictions

We cannot ship to P.O. boxes or APO/FPO addresses.

  1. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the Canada Post website.

  1. Shipping Issues

If you experience any issues with your shipment, please contact us immediately. We will do our best to resolve any problems as quickly as possible.

Customs Duties and Fees

When ordering products from our website, please note that your package may be subject to customs duties and fees, which are determined by the customs agency in your country. These charges are not included in the price of your order or the shipping cost, and are the responsibility of the customer.

The customs agency may contact you directly to collect these fees before releasing the package for delivery. The amount of customs duties and fees may vary depending on the destination country, the type of product, and other factors. We recommend that you contact your local customs office for more information on the applicable charges.

Please also note that customs clearance procedures may cause delays in the delivery of your package, and that we cannot predict or control these delays. We apologize for any inconvenience this may cause.

If you refuse to pay the customs duties and fees, the package may be returned to us, and you may be responsible for any additional shipping and handling costs incurred.

We appreciate your understanding and cooperation in complying with the customs regulations of your country. If you have any questions or concerns, please do not hesitate to contact our customer support team.

 

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We're here to help!